Terms of service

Effective Date: December 10, 2025

Welcome to Fern & Friend. By using our website and services, you agree to the following Terms of Service. Please read them carefully before making a purchase or starting a subscription.

“Company,” “we,” “our,” and “us” refer to Fern & Friend. “You” refers to any customer or site visitor.

1. Online Store Terms

By using this site, you confirm that you are at least 18 years old and are purchasing for personal use. Our products are intended for dogs only. We do not provide medical advice or guarantee health outcomes.

You may not use our products or services for any illegal or unauthorized purpose.

2. General Conditions

We may refuse service to anyone at any time.
You agree not to copy, sell, resell, or exploit any part of the site or service without permission.
Your content (excluding credit card details) may be transferred unencrypted. Credit card information is handled only by Shopify’s secure payment system.

3. Accuracy and Completeness of Information

We do our best to keep all product descriptions, pricing, and site information accurate. Errors may occur. We reserve the right to update or correct information at any time without prior notice.

4. Product Information and Use

Our supplements are for dogs only.
They are not intended to diagnose, treat, cure, or prevent any disease.
Consult your veterinarian before starting a new supplement.

We may limit sales by quantity, region, or customer if needed.

5. Pricing and Billing

Prices are listed in USD.
We reserve the right to modify prices at any time.
Shopify processes all payments. By placing an order, you authorize Shopify to charge the payment method you provide.

If your payment fails, we may attempt to reprocess it or cancel your order.

6. Subscriptions and Auto-Renewal

When you start a subscription:

  • You agree to recurring charges at the displayed price
  • Charges occur automatically each billing cycle
  • You authorize Shopify to store and process your payment method
  • You may cancel anytime before your next renewal

You can manage or cancel your subscription thr style="margin: 3rem 0;"ough your customer account portal.

Failure to cancel before the next billing date may result in a charge that cannot be reversed once processing begins.

7. Shipping and Fulfillment

We ship to the United States only.
Orders are processed in the order received.

Shipping timelines shown at checkout are estimates. Delays due to carriers, weather, or supply chain issues are not within our control.

You are responsible for providing the correct shipping address.
If an order is delivered to the wrong address due to address errors, we are not required to replace or refund the order.

8. Returns and Refunds

We offer a 60-day refund policy starting from the delivery date.
To begin a return, contact us at [Insert Support Email].

Eligibility:

  • Returns must be requested within 60 days
  • You may be responsible for return shipping
  • Refunds are issued to the original payment method

We may deny refunds in cases of suspected abuse or fraudulent activity.

9. Third-Party Tools and Services

We use Shopify, Klaviyo, Meta advertising platforms, Google Analytics 4, Microsoft Clarity, and other partners to operate our store.

Third-party partners have their own terms and privacy practices.
We are not responsible for issues arising from their services.

10. Optional Tools

We may provide access to tools or features that we do not control.
You agree to use these tools at your own risk and responsibility.

11. User Comments, Feedback, and Reviews

If you submit comments, ideas, reviews, or suggestions, you grant us permission to use them without restriction.

We may remove content that is unlawful, thr style="margin: 3rem 0;"eatening, defamatory, or violates these terms.

12. Personal Information

Your submission of personal information is governed by our Privacy Policy.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on the site may contain errors or omissions related to pricing, availability, product descriptions, or shipping timelines.

We may correct or update this information at any time without notice.

14. Prohibited Uses

You may not use our site for:

  • Fraud
  • Harassment or abuse
  • Uploading malicious code
  • Violating laws
  • Interfering with security features

We may terminate your access if you violate these rules.

15. Disclaimers

We do not guarantee that:

  • The site will be uninterrupted or error-free
  • Results from using the products will meet your expectations

Our products are not medical treatments.
Always consult a veterinarian before adding supplements to your dog’s routine.

16. Limitation of Liability

To the fullest extent permitted by law, Fern & Friend is not liable for:

  • Indirect, incidental, or consequential damages
  • Losses arising from misuse of the product
  • Shipping delays or carrier issues
  • Errors caused by third-party tools or services

Our total liability for any claim will not exceed the amount you paid for the product.

17. Indemnification

You agree to indemnify and hold Fern & Friend harmless from claims arising from your misuse of the site or products, violation of laws, or breach of these terms.

18. Severability

If any part of these terms becomes unenforceable, the remaining terms will continue in full effect.

19. Termination

We may suspend or terminate your access to the site or services at our discretion.

You remain responsible for charges made before termination.

20. Changes to Terms

We may update these Terms of Service at any time. Changes take effect immediately when posted.

21. Governing Law

These terms are governed by the laws of the United States and the state in which Fern & Friend operates.

22. Contact Information

For questions about these Terms:

Email: hello@fernandfriend.com
Business Address: 107 N 11th St, #410 Tampa, FL 33602