FAQ

Get clear, simple answers to the questions pet parents ask most about our products and our mission. If something still seems unclear, reach out to us at hello@fernandfriend.com and we'll be happy to help.

What Pet Parents Want to Know

Most customers notice changes within 2-3 months of consistent use. Some start seeing subtle improvements sooner, like brighter eyes or shinier coat and smaller bumps.

Unlike synthetic supplements, Turkey Tail works with your dog’s body — not against it — supporting natural healing and resilience.

Yes. Our formula was designed to support — not replace — your vet’s care. Many pet parents use Fern & Friend as an immune support companion to traditional treatments. Nevertheless, we always recommend consulting with your vet prior to treating your friends.

Absolutely. It’s a daily wellness boost that helps maintain immune strength and energy as dogs age.

Each jar contains approx. 36 scoops. Refer to our serving info to determine how long a jar lasts for your pup.

Turkey Tail is gentle and well-tolerated. Some dogs may need a few days to adjust — just start slow and add it to meals gradually.

You’re covered by our 60-day money-back guarantee. If you don’t see a difference, you’ll get a full refund — no stress, no guilt.

Nutrition & Safety

Our products are formulated by veterinarians and deep research on functional mushrooms for dogs. They are rigorously third-party tested for quality, purity, and safety for your pet.

We work with trusted manufacturing partners and perform quality checks on each batch. Our product is made with natural ingredients proven to be effective and safe.

You can find the full ingredient list on the product label and on our product page under “Ingredients.”

Fern & Friend uses a simple, natural-ingredient formula that was developed by veterinarians and nutritionists. As with any supplement, talk with your vet before starting a new routine for the best results.

The easiest way is to sprinkle the scoop onto your dog’s regular food following the suggested serving size. You can mix it with a little water or bone broth to increase flavor.

Most dogs tolerate functional mushrooms well, but giving more than the suggested amount isn’t recommended. If your dog consumes a large amount or seems uncomfortable, consult your vet for advice.

Orders & Shipping

Orders process in 1–2 business days and arrive in 2–5 business days through USPS Ground Advantage.

Shipping is free for all subscription orders.

Yes. You’ll get tracking by email as soon as your order ships. You can continue tracking your order using our Order Tracker.

We currently ship within the United States only.

Returns & Refunds

Yes. We offer a 60-day refund window starting from the delivery date. Email us and we’ll help you with the return.

Refunds usually process within 5–10 business days after we receive your return. Your bank may take additional time to post the credit.

Shipping costs are refundable only if the issue was our mistake.

Account & Support

You can create an account during checkout or from the Account link on our website.

Log into your customer account to change, skip, or cancel anytime. Make changes before your next billing date.

Email us at hello@fernandfriend.com and we’ll respond within 1–2 business days.